Co-Managed IT Services
Technology demands continue to grow, even for experienced IT teams. Nellcom Technologies works alongside your internal IT staff as a trusted technology partner, providing additional expertise, proactive support, advanced cybersecurity, and strategic technology guidance. Our goal is to strengthen your IT team, not replace it, by giving them the resources and support they need to be even more successful.
How Nellcom Strengthens Your Internal IT Team
Working alongside your IT staff to provide additional expertise, advanced tools, and strategic technology support without replacing the people who already know your business.
Additional Help Desk Capacity
We can help manage day to day support requests, giving your internal IT team more time to focus on strategic initiatives, projects, and higher priority responsibilities.
Project and Technical Expertise
Whether you’re planning infrastructure upgrades, cloud migrations, cybersecurity initiatives, or other major projects, we provide the additional resources and expertise needed to keep work moving forward.
Advanced Cybersecurity and Technology Tools
Gain access to enterprise grade monitoring, cybersecurity, automation, and management tools that help strengthen your technology environment while reducing the workload on your internal team.
A Trusted Technology Partner
We work alongside your internal IT staff as an extension of your team, providing additional knowledge, strategic guidance, and dependable support while allowing your employees to remain in control of your technology.
Our Services
What Our Clients Say
Frequently Asked Questions About Co-Managed IT
Will Nellcom replace our internal IT team?
No. Co-Managed IT is designed to strengthen your internal IT team, not replace it. Your IT staff remains the primary point of contact for end user support while Nellcom works alongside them, providing proactive technology management, cybersecurity, strategic guidance, and additional expertise.
What services are included with Co-Managed IT?
Co-Managed IT includes the same proactive technology management, layered cybersecurity, monitoring, maintenance, backup and recovery, and strategic technology guidance as our fully managed solution. The primary difference is that your internal IT team continues to provide day to day end user support while we strengthen and support your overall technology environment.
How are responsibilities divided between our IT team and Nellcom?
Every organization is different. During your discovery call, we’ll work with your internal IT team to clearly define responsibilities, communication, and escalation paths so both teams work together efficiently while avoiding unnecessary overlap.
Why would an organization with an IT department choose Co-Managed IT?
Technology continues to become more complex, making it difficult for any IT team to do everything alone. Co-Managed IT gives your organization access to additional expertise, enterprise grade cybersecurity, proactive technology management, and strategic technology guidance while allowing your internal IT staff to remain in control of day-to-day support.
How is Co-Managed IT pricing structured?
Co-Managed IT is based on our comprehensive Managed IT solution with adjustments for organizations that retain their own internal help desk. During your discovery call, we’ll review your environment, discuss your goals, and recommend the best approach for your organization.
How difficult is it to get started?
Getting started is simple. We work closely with your internal IT team to understand your environment, define responsibilities, and develop a structured onboarding plan that allows both teams to begin working together with minimal disruption. Our goal is to become a trusted extension of your IT team, providing additional expertise and resources that help your organization achieve long term technology success.
Schedule Your Co-Managed IT Discovery Call
Your internal IT team doesn’t have to do it all alone. During your discovery call, we’ll learn about your technology environment, discuss your team’s priorities, and explore how Nellcom can become a trusted extension of your IT department while helping your organization achieve long term technology success.
